![]() We were concerned what might happen to the house in the future so we decided to sell which we did do last month. ![]() I would never work with Toll Brothers again and overall it was a bad frustrating experience. Some of our issues were addressed but notĪll. We tried contacting Toll Brothers but nobody ever picked up and everything had to be done by e-mail which should have worked but didn’t. The day we moved in 103 degrees the air conditioner did not work and it took two guys to fix because of original bad install in attic. All three vanities were dropping down slightly so the caulking had to be redone. The paint job was sloppy, the kitchen and laundry cabinets were barely builder grade and rough. The inside of our town villa was just OKAY but not the quality we thought we might have. Toll Brothers had to provide what was in the plan which they did. We also found out after reviewing the development sites landscaping plan that many trees, plants and rock features were missing. A number of units had water problems inside garages and living spaces so Toll Brothers had to install much better drainage pipes. Our neighbour had to have all tile floor replaced both upstairs and down because of bad grout. They did many other units and also had to build new block walls around air conditioners because original walls were to small and air would overheat. They also replaced on our new unit the air conditioner (condenser). Many of the units have roof leaks and as I sending this Toll Brothers are replacing all 64 roofs because of problems with brown correlated metal roof. ![]() The stucco has many cracks and separations and the tile falls off constantly both products will not do well over time. On the outside of the townhomes they use stucco and these natural slate wall tiles. Both companies were very very expensive and gave minimal products. Toll Brothers only allowed 2 companies to work on site so you had to pick one to complete front and back patios with pavers, tile, lighting, landscaping, spools, water features etc. They also have high turnover with their warranty company due to the high volumes of repair work orders due to their sloppy build. They build terrible homes and drag their feet on repairing their mistakes. Their name used to stand for luxury and quality. I would NOT recommend buying or building with Toll. Every homeowner on Villa Hermosa and Monte Lindo has these issues. Our cabinet and drawers have not been addressed by Oakcraft and we keep getting the run around there as well.Īt this point - we are approaching 2 yrs and Toll Brothers has been awful at following through on their product and workmanship. Our HVAC order only got resolved and once we connect directly with the HVAC company who also advised to go directly through them for faster service rather than through Toll. The stone work up front was partially worked on and then they didn’t have the guy come back out. They still need to finish out some exterior paint issues and that is also not resolved. The stucco people came out and fixed some parts, then the paint people came but didn’t quite complete the order. We all closed within weeks or months of each other and it’s been an uphill battle to get resolution. Many Toll Brothers homeowners in my neighborhood all have the same issue of delays on outstanding work orders.
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